Courier & Delivery

• Delivery is super speedy, to anywhere in South Africa.
• Shipping is for FREE for all orders over R745
• All parcels are 100% discreet!
• Orders are packaged into plain, unmarked boxes and dispatched in courier waybill bags.
• Choose from door-to-door courier delivery, TCG Locker Pickup or TCG Kiosk Pickup at checkout.
• Prefer PostNet? Get in touch with us and we can arrange delivery to your local PostNet.
• Express delivery usually takes 2–3 working days. Regional and outlying areas may take approximately 3–5 working days.
• Overnight delivery is available to main centres for R145.

Right, so this is how we usually work:

Mondays - Friday: We process orders from 08h00 - 14h00. So, if you order before 14h00, we will send/dispatch your goodies on the same day.
Our overnight delivery applies to all main centres, so if you live in Pofadder, for example, your delivery may take a little longer.

Weekends and after hours: If your order is placed AFTER 14h00, or over the weekend, we will process and dispatch it on the next business day.
Orders received after the courier collection on a Thursday will be dispatched on Friday and you can expect delivery the following Monday. Couriers do not generally deliver on weekends or public holidays.

Seriously, Sherlock Holmes would be impressed with our detective-like, discretion abilities. No one will know your ordered is from us!

Parcels: Plain cardboard boxes inside regular courier packaging. There isn't anything on the box to indicate where the package is from. We know privacy is important to you, so we make sure.

Waybill: Also, super discreet. Anyone looking at it will not know where your parcel is from. We use an alias name as the sender, so if anyone else receives your parcel, they won't see where it's from.

Bank Account: Your payment will reflect an account that doesn't reference Matilda's to keep your orders private and confidential.

Bottom line: Don't worry about us delivering to your home or business. You could even get your boss, secretary or colleague to sign for the box - they will never know what's inside!

Our waybill system will scan your address to validate the correct postal code and area etc. This makes our delivery rate 10/10. However, we take the information that you supply us, so please be precise.

The courier company will always attempt to deliver to the given delivery address. If no one is home or no one answers, the couriers will attempt delivery again on their next delivery run.

In Short: You will need to be available THE ENTIRE DAY to receive the delivery. If not, please inform us who will be receiving your goodies on your behalf. The courier company needs to deliver hundreds of parcels in a day and cannot schedule exact delivery times with everyone. So, depending on where you are on his route, delivery can be different times throughout the day. Remember, our packaging is 100% discreet, so you can get it delivered to your work address.

It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high-security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly or ask us to track and confirm your delivery for you.

Please take note: The courier company will attempt to deliver three times before returning the parcel to us. There is a re-send fee that you will need to pay before we can dispatch again with the couriers.

Don't want your parcel delivered to your home or work? No problem! We have a few other ways for you to receive your order.

• TCG Locker Pickup
  Choose TCG Locker Pickup at checkout and have your order delivered to a convenient TCG Locker for collection. Your parcel will still be packed in our usual plain, discreet packaging.
• TCG Kiosk Pickup
  You can also choose a TCG Kiosk as your collection point at checkout. We'll send your order to your selected kiosk for you to collect.
• PostNet Collection
  Prefer your local PostNet? We can arrange that too. Set your delivery adddress to your nearest PostNet. Don't forget to let them know to expect your parcel.
• Saturday Delivery - Only if you're really, and I mean REALLY, super serious about needing your goodies on a Saturday! Saturday delivery options are more expensive, and please keep in mind that couriers only deliver to certain centres on Saturdays. We suggest using our standard courier delivery, which is fast and efficient. If you absolutely must have Saturday delivery, we'll do our best to help - as always! Please contact us to find out if it's possible.
• Same Day Delivery - Ah, as much as we know what it's like to want something right now - we really don't like offering this service. Mainly because same-day shipping is super expensive and it doesn't guarantee same-day delivery. Take it from us: use our standard courier delivery. It's fast, efficient and reasonable.

Yes, it can be. If your order is over R745, delivery is entirely free! Happy days!

We use trusted third-party courier services to deliver your order. Matilda's has strict service standards with our chosen courier partners to ensure discreet, timeous and dependable delivery. This is non-negotiable for us!

Once your parcel has been dispatched, we will send you your tracking information. It can take a few hours for the courier to receive and load your parcel onto their system before your tracking becomes active.

Sometimes, you need to tell us or the couriers something important - you know, maybe your intercom hasn't been working for the last five years...

Simply tell us what we need to know on the checkout page - we've supplied a box for this very purpose.

If you forgot, pop us an email with your instructions to info@matildas.co.za as soon as you remember.

It is most likely on its way, especially if you've received your tracking information from us.

If you did not receive tracking information, don't forget to check your junk mail. If it isn't there, give us a shout to confirm that your parcel has been dispatched.

Just don't forget: if you placed your order over a weekend, or after 14h00, it will only be dispatched on the next business day.

If there's a problem with your parcel, we will not rest until we've tracked it down and got it to you! We will stay up all night, eating donuts and drinking coffee, scouring the land for your parcel. We will put up posters. We will call the police! We promise we will find your parcel.

At the moment we currently do not deliver outside of South Africa. Let's leave it at that, and not talk about the restrictions on our products and the import duties payable...
We suggest bribing a mule - friends, family, anyone with a bit of extra space ;)