Helpdesk

Frequently Asked Questions

Our Top FAQs

All our packaging (and deliveries) are 100% discreet. Truly, even the CIA would be impressed with our ninja-like abilities to ensure discretion. No one will ever know you've ordered from us. Here's how:

Parcels: Are plain cardboard boxes inside plain ol' regular courier packaging. There isn't anything on the box at all to indicate where the package is from. We know privacy is important to you, so we make sure we respect that.

Waybill: Also, super discreet and stealthy: Anyone looking at it will not know where your parcel is from because we don't use our company name (Matilda's) on our waybills! Sneaky hey!?

Bottom line: Nobody will never know what's inside our deliveries. They are well packaged and & 100% discreet.

  • Delivery is super speedy to anywhere in South Africa
  • Shipping is for FREE for all orders over┬áR745
  • All┬áparcels are 100% discreet!
  • Delivery is usually overnight to all main centres on business days. (Please allow for an extra day due to the recent air-freight limitations.)┬á
  • Delivery to other outlying and regional areas may take 3-4 days

Here's we do our magical & speedy deliveries:

Monday - Friday:
We process orders from 08h00 - 15h00. So, if you order before 15h00, we will send your package off with our couriers on the same day - meaning you'll get your delivery the following days. (Our overnight delivery applies to main centres only, so if you live in Pofadder, for example, your delivery will take a little longer...) Happily though, not longer than three working days.

Weekends and after hours:
If your order is placed AFTER 15h00, or over the weekend, we will process and dispatch it on the next business day. Orders received after the courier collection on a Thursday will leave on Friday and you can expect delivery on the following Monday as our couriers do not deliver on weekends (or public holidays).

You have plenty of options. You can pay by debit card, credit card, Zapper, PayFlex, EFT, or direct deposit - whichever is easiest for you.

If you place an order by phone or email, you'll need to pay by EFT or direct deposit. For your security - we don't like to take credit card deets via telephone or email. It's too easy for scoundrels to get hold of the info! However, you can pay with your credit or debit card when you place an online order. Our secure (like Fort-Knox secure) site will take you to our 3rd party payment page, upon which you will enter your card details.

Yes, you can visit us! our showroom is a beautifully curated space that allows you to explore and discover all the best goodies Matilda's has to offer.

We have hand-selected our top selling products to purchase in our showroom. Vibrators, Dildos, Lingerie and Lubricants. If there is a particular item you want, please contact us either by phone, email, or live chat to make the necessary arrangements to ensure the item(s) are ready for you when you pop in to our store.

Shopping on Matilda's

Yay, you've found something you like and now you want to buy it. Ordering from us is super simple - Click the "Buy Now" button on the product page. You may have to select a size or colour beforehand.

Once you've chosen all your fun goodies, click the shopping cart icon on the top right of the page, and then click "Proceed to checkout." Easy as pie! It will take you through the steps.

If you have an account with us you can login for easy access to your delivery information. Otherwise we recommend you sign up, to receive exclusive discounts, promos and insider info.

When the product page of the particular item you want says "sold out", you will see an "Out of stock - notify me!" box where you can enter your email address. Enter your email, click the email me tab, and tadaaa, your email is stored.

This nifty app really works well. As soon as the item is back in stock, you will be the first to know. Our inventory team frequently restocks our bestsellers. That being said, other products may take longer - especially if we're bringing them in from overseas (this could take anywhere from six to eight weeks). So patience is a virtue. However, if you'd like to enquire about exactly how long an item will take, please feel free to drop us a line. We can also advise on great alternatives if you can't wait a single day for some sexy fun.

Of course! Gift Vouchers are sent by email to the lucky recipients, and they can browse the store and choose something that tickles their fancy. Click here to get your Gift Voucher now.

When it comes to lingerie, you'll need to know your size.

Use our lingerie size guide to make sure you're getting the perfect fit. Some of our lingerie cuts are a bit smaller, so it's essential to make sure. Still, feeling unsure? Drop us a line via email or live chat. We are happy to advise.

If this is a surprise gift, try sneak a peek at some of your partners existing underwear or lingerie to get a gauge. Also, it's a good idea to take note of the colours she may prefer. I mean, if every piece of underwear she owns is black, it's unlikely she'll appreciate something in shocking pink.

Styling preference is also important - if she likes conservative and elegant, don't buy something that she will feel uncomfortable wearing. Remember, this is about her and what she would like!

Helpful Guides to Shopping for Intimate Toys

Let us help you on the journey!

How can we help you today?

Do you need a product, some advice, or have a question? Drop us a line and we'll be happy to assist!