Questions people ask us:

You’re not alone - We’ve created a safe, easy space to explore what feels right for you and your relationship, at your own pace. 😊

A simple place to begin is with a quality lubricant or a gentle, beginner-friendly product. Think of it as exploring comfort and curiosity, without pressure or expectation. ✨

We receive wonderfully varied questions - from “Is this normal?” to “Can I put my toy in the dishwasher?”!!!

Most are simply people looking for gentle guidance around their bodies, intimacy, and choosing the right products. The truth is, the questions are far more common than most people realise - and we’re always happy to help. 😊

It’s a great question - And yes, it's completely normal! That's actually what got our company started in 2005: People needed help with intimacy. They needed proper care and comfort, which adult shops weren't equiped to deal with.) We created the caring, mindful space to make these conversations easier and to raise awareness of these natural needs.

We weren’t exactly given a handbook on talking about intimacy growing up. That’s why we keep things respectful, discreet, and easy.

Yes, it's very common. Factors such as stress, hormones, life stages, medication, and even sleep can affect desire. When you add other life factors, it's very easy to see why libido can change so quickly.

It’s part of being human, and we're here to make things easier, better and more comfortable...

It really does. Higher-quality materials feel more comfortable, last longer, and are kinder to your body.

When something is this personal and intimate, we've found that choosing well-made products brings greater peace of mind and makes the whole experience feel more confident and enjoyable. 🥳

When you use lube with toys, water-based is the most versatile and worry-free option. Water-based lubricants are generally the safest option for use with sex toys, especially silicone toys. (Silicone-based lubes can degrade silicone toy surfaces over time.) To keep things safe, use Water-Based.

Yes - discretion is extremely important to us. Every order is carefully boxed or padded, securely sealed, and shipped in plain, unbranded courier packaging. 📦

For extra privacy, there is no reference to Matilda’s at all, on the packaging. We treat your privacy with the same care and respect we would want for ourselves. We do this professionally and take care of our customers' privacy with absolute discretion. 😊