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Improving your love-life, one orgasm at a time

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Girl Talk

Here's everything you need to know about shopping with Matilda's. If you can't find an answer to a question, then simply drop us a lineand our friendly customer services peeps will be more than happy to help you out.


Ordering products

Finding the right product

Payment & Privacy

Returns & Refunds

We sell intimate products which are used for, well, you know, intimate things! Just like your local clothes retailer won't take back used underwear, we are also unable to refund items unless they're faulty or damaged during shipping. This is really for your protection. Let us explain why:

Many of our sex toys, adult products and lingerie are shipped in the usual high quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods - regardless of whether or not a claim states that the product has not been used. If we then trusted such a false claim, in all fairness, we could then put the "unused" product back on our shelves to be re-sold. Not good for the customer who purchases these "unused" goods. We don't think this is acceptable business practice, and we are sure you would agree.

Most of our toys come with a one-year manufacturers' warranty to make sure they are in good working condition for you.

Delivery

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