Privacy & Security
This is of utmost importance to us! All our orders are 100% discreetly packaged and we are absolutely safe and secure. All reasonable steps are in place to protect the personal information of all our customers.
Is the parcel discreet?
Your goodies will be wrapped in tissue and packed into a plain unmarked box, which is then couriered inside the appropriate packaging for the delivery method you have chosen. There is no Matilda’s branding on the outside of the parcel, and even our return address is discreet.
Do you keep my account information safe?
We keep all your information private and secure, and only our staff can see your details. Our staff sign confidentiality agreements to ensure that your information is completely safe.
Is my banking information secure?
Our website is encrypted (that’s why you see that little lock icon in the URL bar) to keep your information secure. For credit card payments, we use a highly reputable payment system, approved by South African banks to process credit card payments.