How & What To Order


All you need to know about placing an order and finding the right products for you. We have a wide range of beautiful quality products and a fantastic customer service desk to assist you in selecting all the right goodies!



How To Order

How do I place an order?

Just click Buy Now to add an item to your shopping cart. You might have to pick a size and/or colour for certain products before you can click on Buy Now. Once you’ve picked all the goodies you want, click on your shopping cart (top right of the page) to confirm you have all the correct details, and then click on Proceed to Checkout.

Will I have to register to place an order?

. You do need to register. It's quick and easier, and will make it easier to track your order progress, and place future orders. Your information is kept secure and private.

How do I add special instructions to my order?

If you need to give special instructions to us or to the couriers, please add them to the box at the bottom right of the checkout page. If you forget to add them during checkout, just pop an email to orders@matildas.co.za just as soon as you remember.

What do I do if something I want is out of stock?

Click on the ‘Sign up to get notified when this product is back in stock’ link. Some products will be back in stock quickly, especially our bestsellers. Others are imported, and may take six to eight weeks. Please be patient with us, but do feel free to mail or call us if you want to be sure when it will be available, or want advice on an alternative.



Finding the Right Product

How do I choose lingerie for my partner?

First, sneak around a bit and find out her size on bra and panty. Take note of the colours she prefers. If she never wears red lingerie, she may not appreciate that fiery red number, no matter how sexy you think it is. Take note of whether she’s quite conservative or enjoys something a little more risqué. Consult our lingerie sizing guide - some of our lingerie is cut a bit smaller, so make sure you check. Use our Lingerie Size Guide to help you. Our happy helpers are available on the phone or live chat – make sure to check in with them if you’re at all unsure. 

Do You do Gift Vouchers

When you’re buying intimate gifts, it can be difficult to choose just the right thing. That’s why we have e-mail gift vouchers so that you can let them browse and choose the absolute perfect lingerie or vibrator.

Which penis enlarger works best?

We only stock top quality penis enlargers. There are different methods of penis enlargement, and the best one for you may be a matter of preference. Read our blog article on penis enlargement to find out more, and ask our helpers for assistance on our helpline or live chat. They’re very knowledgeable about effectiveness, accessories and safety.

What’s the difference between a vibrator and a dildo?

Both vibrators and dildos are pretty much penis-shaped (some are a little more imaginative than others, some more realistic). Vibrators have an internal motor or bullet that makes them vibrate at different speeds. Dildos do not. Some dildos have a space in the back where a bullet vibrator can be inserted.

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