Customer Service & Satisfaction!

We pride ourselves on customer service and satisfaction, by ensuring outstanding service at all times. This pride flows into everything we do and we're stoked to offer world-class services to the people of our country.

We do things the right way because it makes our clients SOOOO happy. You can see this by what our customers had to say about their online purchases.



  • I would like to take this opportunity to thank Matildas and the team behind the scenes for taking the fears out of shopping for items that are so very intimate. I always wanted to explore but couldn't convince myself to walk into an adult shop - not knowing if I could face a sales person having to assist me with such intimate choices! When I placed my order I was so worried about the parcel being delivered with paperwork explaining the content of the parcel, as I wasn't the one receiving the parcel. When I arrived at my complex's security, I was so relieved to find the parcel delivered so discreetly. Then when I opened the parcel I found I beautifully wrapped gift - I can't begin to explain how special you have made this experience for me, you even thought about batteries - I didn't!! Lol. Thank you so much - I will most definitely recommend Matildas to all my Afrikaans speaking friends - knowing that this will change their view on shopping for sex toys as it did mine.

    HM - Kimberley

  • Good customer service, it's been a pleasure dealing with you and I'll be doing business will you again soon! LS - Colesburg
  • Excellent company, good service, item arrived fast, I can highly recommend you guys to my friends - 5 stars! BN - Port Alfred
  • The Fifi IS the best rabbit ever!! 10/10. SD - Garden Hill
  • Fast delivery and friendly service appreciated! JK - Airlie
  • Thank you for super fast service. DT - Bloemfontein
  • I was reading the latest issue of COSMOPOLITAN, they have a sealed sex toy section. I went on to all the other websites listed and was thoroughly disappointed! You ladies still have the best site in SA in my (and my husband's) opinion! You have the best looking site, user friendliness, best selection, best brands, awesome selection of lingerie! Just wanted to share that with you. TS - Durban
  • I would like to express my admiration for the top quality service provided by Matilda’s. I am MORE that pleased. Thank you for your assistance and professionalism. I hope you decide to re-start shipping to Mozambique again. Thank you again and keep up the excellent work. CH - Maputo
  • The super fast delivery and friendly service is much appreciated! CB - Pretoria
  • Much happiness with this purchase, indeed. Thank you for the lovely service! GF - Pretoria
  • I received my parcel on Tuesday afternoon. I am thrilled with the purchase. I am sure I will be visiting your site soon for additional purchases. MM - Randburg
  • Love your Lingerie! SC - Johannesburg
  • I have just been on your website and I am totally amazed. I cannot wait to start buying. NP - Johannesburg
  • I came across your ad while browsing a Longevity magazine. The ad layout prompted me to log on and have a look around your website. While I have not yet made a purchase (and purchase I will), let me venture a comment or two. Firstly, my wife and I are in our late 30's, with two small children. Needless to say, they keep a person pretty busy and 'normal' relations (ahem) go out of the window. In a fit of 'I am not going to take this lying down', I went out and purchased a small battery-powered item for my wife and I to try out. She already owns two interesting outfits from the days before children :) When I arrived at your site, and after browsing a bit (by myself and with my wife) I was amazed at how tasteful and fun the site is. What put me off almost completely when I purchased our first item recently was the absolute sleazy atmosphere of the store. The porn was everywhere, and while I am sure that some people might find it surprising that someone shopping for sex toys would have an issue with pornography, your site makes it plain that you are aiming towards a slightly more refined market - my most sincere compliments on a fantastic layout. Even your model pictures (lingerie etc.) are tastefully done. No bits exposed; we could browse the items on display and not feel like we had to do so with one eye averted the whole time! Now don't get me wrong. We're not prudes, by any means, but there is such a thing as degrading and cheapening the entire experience. What I have found on your site is a fresh, fun-loving, tasteful and, above all, healthy approach to the entire subject. We enjoy each other and we enjoy exploring each other, and your offering has proved to me that (contrary to some opinions) this is not something to be ashamed of, or hidden. Once again, well done, well bloody done. From the quirky comments and product reviews to the incredibly extensive line, you have made it easier for discerning almost middle-aged folk to feel interested in spicing things up again. You will be getting our support very soon. AP - Durban
  • Thank you very much. Great service! PP - Constantia
  • Thank you very much for getting back to me. Appreciate your efforts, will definitely recommend this site. LB - Rivonia
  • Thanks for your speedy response. SS - Durban
  • Thank you soo much, you guys really are the coolest EVER! LP - Rondebosch
  • I would like to compliment the team at Matilda’s for impeccable service, thanks once again. BP - Centurion
  • I am very impressed with the service I received, thank you. DDP - Rivonia
  • You have lovely items. SB - Rivonia
  • Thank you once again for the prompt service. The set I bought is mmmmm...very sexy. HB - Richards Bay
  • Thanks a mill for always helping me, I totally LOVE your web site and will still be ordering more from you!! BK - Thabazimbi
  • I'm writing as a happy and elated woman today. Thank you so much for your assistance in helping track my parcel. I received it today as you promised, in good and pleasing condition. As I'm writing now, I'm fully "loaded". It feels good to get that reminder inside to "grip", it’s a good product, I'm happy and I love it. Expect my orders soon, I'm happy with your service, it’s unbelievable, an order placed hardly two nights ago is already in my possession. You guys are great. Keep up the good work. I am a first time happy buyer. Once more, thank you so much. CM - Temba
  • I just wanted to say thank you for your excellent service. I will definitely make use of your services in the future. One treat a month. I received my order very promptly this morning. EH - Johannesburg
  • Dear Matilda's thank you for the great products that you have introduced into our lives, my hubby and I have never been so happy. We have been married for 16 years and our sex life was becoming boring but after trying some of your products we discovered each other and WOW what an exciting experience. Matilda's has awakened something that was almost lost. THANK YOU FOR THE BEST WEDDING ANNIVERSARY WE EVER HAD. PN - Park Rynie
  • Would just like compliment the Matilda's team. It is always a pleasure doing business with a firm when the service levels are of such a high standard. Keep it up - thanks once again. BP - Johannesburg
  • I received my package yesterday and your service is impeccable. I will definitely be ordering the hold ups to give them a try, along with a host of other things...Thanks again from a very satisfied customer. KS - Milnerton
  • Nothing really you could do better from what I have seen. I phoned you customer services today and got a legible speaker who knew exactly what is going on. This is refreshing and with this you should corner the market soon. So I applaud you and what you are doing in this strange old fashioned and ultra conservative country. Keep up the good work and please oh please don't start stocking cheap nasty products like all the others. Your lines of products are well chosen and appeal to the people you need to be appealing to i.e. with money to pay your bills. Steve - Stellenbosch
  • Thanks, I have got my order! Absolutely private and great packaging. Nell - Clifton
  • I was very impressed with the service by the way, both from a speed point of view and the way things were packed was top class. It showed that great care had been taken, and that can only make your business grow and prosper. Jean-Marie - Knysna
  • I have just received my delivery from you guys and I thought I'd just drop you a quick thank you for such a pleasurable shopping experience. I've done a lot of shopping online, but you guys take it to an entirely new level of ease, convenience and efficiency! Thank you very much. CHW - Diep River
  • I would like to commend you for your excellent service. For the first time ever when ordering something online I received it on time and in one piece. This was the first time I have used your services and will definitely recommend you to other users! IF - Melkbosstrand
  • Thank you for a wonderful, easy and quick service. I received my package this morning. I had just sat down at work when it was being delivered. Thank you. RB - Cape Town
  • Just wanted to THANK YOU for your brilliant service. The stuff I ordered is even better than I imagined and everything fits perfectly. You will be seeing me again! MW - Randburg
  • Thank you for the quick response and information. I hope that Matilda’s will have a prosperous year. Your products are highly rated and it is a good, clean way of enjoying the only thing in life that is free! CK - Upington
  • I just really wanted to thank you for my toy. It's packaging was amazing and the delivery was prompt and professional. Thank you! JB - Hillcrest
  • I love your service, your products and the packaging. Thank you! RH - Nigel
  • I'm going to collect my parcel from the post office today. I appreciate the quick service! BM - Pretoria
  • I've just been on your website and your things are stunning. I have placed my first order and am SO looking forward to receiving my goodies! I Hope to order with you guys again in the future. I’m just so excited. R.P. - Randvaal
  • I would just like to thank you for your honest and amazing service. My order had some complications but thanks to your staff's commitment to superb, reliable and honest service, Valentine's Day will be a glowing success.  Not only did they keep me informed of the situation, but went out of her way to seek out and find a substitute that, in the end, was even better than my original order. It's nice to know that there are still companies and employees who place such a high standard on customer service AND customer satisfaction . I will definitely be buying from Matilda's again!  Kind regards and many, many thanks! H.M. - Cape Town
  • I just wanted to say thank you for getting my Goodies here so quickly and efficiently!! You offer a great service! Thanks to everyone at Matilda's! E.B - Klerksdorp
  • I would like to commend you on your excellent service that you offer...I placed an order with you on the weekend and received my parcel today...as stipulated. I must also add that the manner in which you package your goods is stunning...I enjoyed every minute while opening my parcel. I will definitely use Matilda's again and also highly recommend you to my friends! Keep up the fantastic work!!
  • Just a quick message to say thank you so much for the great service in which you delivered my package. It not only was on time, the quality of your products are paramount to those of your competitors, not that anyone can compete. A very big thank you, its like a breath of fresh air. Look forward to ordering our next package from you soon.
  • I would like to thank you personally for your excellent service, on a par with anything I have received in Europe and the Middle East.
  • Thank you for the excellent service! Yol's service is exceptionally significant! Just so u know I'm not dealing with anyone else from now on! I love the service guys! "awesome"
  • I have to say your service is outstanding and very discreet. Thanks.
  • Thank you for the assistance and the great service. I must admit that I was a bit apprehensive at first, but with the fantastic level of service that I have received from you ladies, I will most definitely do all future business through Matilda's. Thanks once again and have a great weekend.
  • Thanks again so much for being so helpful! Really makes such a difference to the shopping experience!
  • Thank you very much... not just for the response, but also the great attitude! Your above average service would ensure very loyal customers and referrals. My first purchase from Matilda's was at a Sexpo event about two years ago. This has been my second online purchase and definitely not my last. Once again, thanks for the great service and attitude.
  • Baie dankie vir julle wonderlike diens. Dit was 'n absolute fees om met julle besigheid te doen. Veral vir die fyt dat julle internet oorbetalings aanvaar. Ons gaan defenetief weer van julle gebruik maak.
  • This is my first purchase from you and I must say your customer service is fantastic. I'm looking forward in purchasing a lot more from you in the future.
  • Thank you very much to you and Cindy for the quick response. Much appreciated as you can think. You can be sure that we will! Thanks again for the friendly and discreet service!
  • Thank you so much for your reply and speedy service to resolve the problem, this certainly is customer service at it's best.
  • Shopping with you guys has always been just a pleasure. Thanks again, your service is out of this world!!
  • It's really nice to see your service is nothing less than what you advertise.
  • It's nice to know there is still customer service you can be pleased with these days.
  • It was a pleasure dealing with you.
    Ps. We are not first time supporters of Matilda's, we support you every Sexpo and you can be assured that we will keep on doing so.
  • Thank you, Cindy. You and the company just keep on impressing me.
  • I'm still wowed by your prompt response and will definitely refer all my friends.
  • I would like to compliment you guys on the speed of your service. This is the second time I've ordered from you guys and I received my package very quick. You guys are doing an excellent job!
  • I visited your stand at the Sexpo in Johannesburg and I was very impressed with it. The staff there were extremely helpful and friendly. Your products are also very impressive.
  • I met your crew at Sexpo on Saturday. Wow! The Matilda's stand was amazing! Thank you for the superb service:)
  • Thank you so much for the amazing Sexpo stall! You guys rocked it! Your employee/assistant Tarryn definitely deserves a raise! Love you guys! Can't wait to get more products! You are by far above the rest!
  • Thank you so much for your friendly and quick service.
  • Matilda’s service continues to impresses me !
  • Thank you to the staff of Matilda's. You are a cut above the rest.
  • Thank you for your kind and prompt assistance all of the time and superb service. It is no wonder you are doing that well. I really appreciate this.
  • Thank you for the fabulous service. Just goes to show that even though I am not in the country of delivery, the service still remains tops and professional! Will definitely be buying from Matilda's again soon!
  • Thank you for your professional, discreet and speedy service.
  • Thank you for your efficient and friendly service. I collected the package you dispatched yesterday. Thank you very much for the prompt and efficient service, we will definitely be buying from your shop again in the future.
  • I just love all your lingerie, it is extremely sexy. And when you get new stock in again I am definitely going to buy that as well. Thank you so much for your excellent service.
  • Awesome service. I must really get my employer in contact with whomever yours consulted to set up the contact centre.
  • I received my product the following day of ordering, and I'm very pleased with your professionalism, timely responses and accuracy.... all of which I never received from any of my many online purchasing!!!
  • I have already informed many of my friends in my area about your company, and are extremely keen on shopping with you in the future! Yes, there are shops in our local area, but none with the high range of stock, high quality of products, and not to mention the support and friendliness!!! I thank you once again, and be sure to hear from me, and all I know, in the future!!
  • I was just telling some one how impressed I am with your Company. I have never bought anything online, don’t like the idea, was wary re credit card issues etc. I was pleasantly surprised at how smooth everything runs, emails with tracking numbers, stuff is at the post office, etc and response to mails, I absolutely LOVE the packaging and the little flowers on it. Everything is great. Thanks for the great service!
  • The stand at Sexpo was just amazing, classy and tastefully done!!! I feel sort of proud having come across Matilda's and associating therewith. You guys deserve every success and more, because of your dedication, professionalism and hard work.
  • “Thank you for your friendly tone and prompt response on each and every email. I can now better understand the reason for your being successful.”
  • Thanking you for having such a "stylish" site. Some of these online sites look so "sleazy" and make you think twice about wanting to buy.
  • Your customer service is fantastic! Thank you for everything, it really has been a pleasant experience. I cant wait to buy more toys! Thanks again.
  • I'll most certainly recommend you guys to friends and definitely order from you guys again! Thanks for the great customer service!
  • Thank-you for your very prompt response. Your service is as impressive as your website. My wife and I have certainly found a great place to shop for our toy box. Keep up the great work!
  • It is really a very welcoming factor to deal with such professional and efficient people such as Matilda’s. Your service to your clients is fantastic and I will definitely not hesitate to use your company for my needs.

Please wait...