Service With A Smile!


How can we help you today??? We've made it as simple as possible to get the answers you need!
You can also contact our happy help-desk staff on the phone, email or via live chat.

Frequently Asked Questions



Frequently Asked

How much is delivery?

Our delivery is FREE for all orders over R745!!! (That's courier delivery too - no snail-mail!) For orders that are under R745, delivery will cost R100 to your nearest post office, or R134 to your door.

Frequently Asked

How long will it take?

We deliver overnight on business days to Johannesburg, Durban, Cape Town, Pretoria & other main centres. If you're outside of the city or live in the bush, your order may take 2-3 days. Please call us if you'd like to check delivery times for your area.

Frequently Asked

How discreet is your packaging?

Your privacy is just as important to us as it is to you. Our parcels are plain card boxes inside regular courier wrapping. There is nothing on the outside of the box to indicate where it comes from, and even the waybill is very discreet. Your bank account will reflect a payment to 'ML Web Stores'.




Service With A Smile!


Payment Methods & 3D Secure

All the info you need regarding our different payment methods, and 3D Secure.

Get all the info

Delivery & Order Tracking

Discreet overnight delivery to main areas on business days and everything your need to track your parcel.

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Returns & Refunds

Replacing a faulty toy and all the info on our returns policy.

Here it is!

How & What to Order

Online shopping pro or not, here is all you need to know.

Lets Order!

Lingerie Size Guide

For accurate underwear measurements before making your lingerie purchases.

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Privacy & Security

Securing your information and ensuring your information is kept 100% private.

It's important!




Contact Our Friendly Peeps!


Our Call Centre

We have real people answering our phones to help you with any questions you have. Our Call Centre is open on weekdays from 9am - 4pm. (This excludes weekends & public holidays!)

Phone Us

Email Us!

Pop us an email at info@matildas.co.za or head over to our Contact page to send us a message. We'll be sure to get back to you as soon as possible!

Drop us a line

Live Chat

If you'd like to chat to our wonderfully helpful people, just use our Live Chat at the bottom right of the website. We're on duty from 8am- 4pm on business days.

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