Matilda's Frequently Asked Questions

Is Matilda's a safe and secure website?: Yes. (That's the short answer.) If you want the long answer, Matilda's is absolutely safe and secure and here's how you can tell. Before you enter your credit card and personal details, you will see that our address changes to "https" and there is a little padlock icon on your Internet browser (usually found in the bottom corner of your web browser). This shows that you've entered a secure portion of the site, meaning that your personal data is encrypted before it leaves your PC. In this way, nobody can see the data you're sending. You can also click on the secure padlock icon to see the Authentication Certification.

Are my credit card details safe?: Your payment details (credit card information) do not get saved on our site, nor are they recorded with us. When you enter your details, your data gets encrypted and sent to an independent, authenticated company that has been approved by our South African banks. This ensures that nobody at Matilda's ever gets to see your credit card details. This protects your interests, our interests and makes your internet shopping safe and stress-free.

Can other customers see what I've ordered?: Nope! No other customers have access to your details, nor can they see what you're looking at.

Do I need an account?: No, you do not need an account. However, the advantage of having an account means that you don’t have to re-type all of your information each time you shop with us. You will also be able to receive promotions, discounts, product updates, newsletters and special offers from us. Having an account ensures that your order will be more private since we'll keep your order details online. When you have a username and an account with us, we don't have to email you an invoice. So no sneaky, snoopy co-workers can read your emails. This makes everything even more discreet for you.

Are batteries shipped with my order?: We want you to be able to experience all of the fabulous features that your new toy has to offer as soon as possible! This is why we include a pack of the appropriate batteries with each order. It's just another step in our quest for kindness!

Must I have cookies enabled to shop at Matilda's?: You need to have cookies enabled in your Web browser to shop at Matilda's-Online. Cookies are used to keep track of your shopping sessions so that you can recall your shopping basket at any time.

How can I pay for my order? What payment methods are available?: Payment is easy at Matilda's. We offer a wide range of payment options by supporting all major credit/debit cards. Bank Transfers / Internet Transfers are also possible - you can make a cash deposit or pay via internet banking. During the checkout process, please select the appropriate payment option and we’ll guide you through it with our simple prompts.

I want to use my credit card - what will show on my monthly statement?: We pride ourselves on complete discretion. Your credit card will show a transaction by 'Matilda's Lifestyle'. Nothing dark, sleazy, or sexual!

Can I do a Direct Deposit / Bank Transfer?: You can! If you want to pay via a bank deposit, just order your products on our website. When you get to the desired payment option, simply click on Bank Transfer! Dispatch may take a few days longer to allow your deposit to be cleared. To expedite the processing of your order, please fax your payment confirmation to us.

When will my order arrive?: At Matilda’s, we process orders in less than 8 working hours. This means that once you have placed your order you are guaranteed the fastest possible service. Efficiency is our goal so orders are often processed and delivered to the client the very next day! In short, you will receive your order within one (maybe 2) working day(s) if the delivery is within South Africa.
If you order before 13h00, your order can usually be delivered by 10am the following day. Please note that couriers do not operate on weekends.

How will my delivery be packaged? Will it be discreet?: Yes! It's absolutely private, sent via overnight courier in 100% discreet packaging. You also have a tracking number so that you ALWAYS know exactly where your order is. See the Delivery Info for more information on delivery and packaging.

Can I still order from Matilda's if I live outside South Africa?: We have temporarily stopped shipping outside South Africa due to our over-eager customs officials who have been making it very difficult and time consuming to send intimate products to our neighbouring countries. We intend to streamline this process as soon as possible.

Where can I find Matilda’s banking details?: All of the payment information is automatically emailed to you when you complete your order. You can then make the payment at your convenience.

How can I get a Matilda's catalogue?: Our catalogue changes often because we are always finding new toys or expanding our current product range. This means that our online catalogue is always the most reliable. We do not distribute printed catalogues.